Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page. Here, you’ll find answers to the most common questions about shopping with Retaj Al Bait.

1. Who is Retaj Al Bait?

Retaj Al Bait, operated by RETAJ AL BAIT LLC, is a U.S.-based online store specializing in high-quality handbags designed for everyday use, fashion styling, and special occasions.
We are committed to providing a safe, reliable, and enjoyable shopping experience for our customers.

2. What products do you sell?

We offer a curated selection of handbags for women, including:

  • Daily-use handbags
  • Fashion and style handbags
  • Evening and event handbags

3. What materials are used in your handbags?

Our handbags are made with durable Faux Leathers that mimics the look and feel of genuine leather.
They also include:

  • Strong polyester linings
  • Reinforced stitching for long-lasting durability
  • Premium metal hardware, such as zippers, clasps, and handles

4. Where do you ship?

We currently ship within the United States only. International shipping is not available.

5. How much does shipping cost?

Shipping is free on all U.S. orders. No minimum purchase is required.

6. How long does delivery take?

  • Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York). 
  • Order Handling Time: 1–2 business days (Monday to Friday)
  • Transit Time: 4–5 business days
  • Total Delivery Time: 5–7 business days from order placement

You will receive an email with a tracking number once your order ships.

7. Do you offer order tracking?

Yes, every order comes with a tracking number to monitor your package on the carrier’s website.

8. What is your return and exchange policy?

Returns: We accept returns for both defective and non-defective items within 30 days of delivery.

Eligibility:

  • Item must be new, unused, and in original packaging with all parts and accessories
  • Final sale items and Gift Cards are not returnable

Return process:

  • Contact support@retajalbait.shop to request a Return Authorization (RA) number
  • All returns must be sent by mail.
  • For defective, damaged, or incorrect items, return shipping is free. For other reasons, the customer covers shipping costs.

Exchanges: We accept exchanges for defective, damaged, or wrong items. Contact support to initiate an exchange.

Restocking fees: None

Refunds: Processed within 10 business days after receiving and inspecting your return. Partial refunds may apply for used or incomplete items (not due to our error).

9. Can I cancel my order?

  • Before shipment: Yes, contact us immediately to cancel
  • After shipment: You cannot cancel, but you may return the item after delivery

10. What payment methods do you accept?

We accept:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • Visa

Payments are processed securely via trusted gateways. We do not store full credit card or bank details.

11. Are my payments secure?

Yes. Our website uses SSL encryption and is PCI DSS compliant. Sensitive payment information is encrypted and handled only by certified payment providers.

12. What if my item is damaged or defective?

Report the issue within 7 days of delivery. We will replace the item or issue a full refund, and return shipping is covered by us.

13. How can I contact customer support?

We’re here to help!

We can assist with:

  • Product questions or recommendations
  • Order tracking or shipping inquiries
  • Returns, exchanges, or refunds
  • Any other policy-related questions

14. Why should I shop with Retaj Al Bait?

  • U.S.-based shipping – fast and reliable
  • High-quality, cruelty-free products
  • Secure payments and data protection
  • Clear return, exchange, and refund policies
  • 24/7 live support